HelpDesk and Ticketing Software for SMEs

Handle customer issues professionally. DigiSMEHub HelpDesk gives you a ticketing system with priority levels, SLA tracking, and a customer portal. Track every issue from report to resolution. Know which tickets are overdue and which agents are handling what.

Why businesses choose DigiSMEHub for helpdesk

Ticket Management

Create, assign, and track support tickets. Set priority and category for each.

SLA Tracking

Define response and resolution time targets. Get alerts when SLAs are at risk.

Customer Portal

Customers can submit and track their own tickets without calling or emailing.

Resolution Analytics

Track average resolution time, ticket volume, and agent performance.

Who is this for?

Any business that handles customer support requests — IT firms, service providers, product companies, and agencies in Ghana and Africa.

Feature highlights

Ticket creation with priority and category

Ticket assignment to agents/team members

SLA time tracking for response and resolution

Customer portal for self-service ticket submission

Ticket status workflow (open, in progress, resolved, closed)

Priority levels (low, medium, high, urgent)

Resolution time analytics

Internal notes and communication on tickets

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An IT support company in Accra

An IT support company in Accra manages 100+ support tickets per month from business clients. Each ticket is created in DigiSMEHub HelpDesk with a priority level and SLA deadline. The support manager assigns tickets to technicians. The dashboard shows which tickets are close to breaching SLA. Clients check their ticket status through the customer portal without calling the office.

Frequently asked questions

Can customers submit their own tickets?+

Yes. The customer portal allows customers to create tickets, add details, and track progress.

Does HelpDesk track SLAs?+

Yes. Set response and resolution time targets. The system tracks whether each ticket meets or misses its SLA.

Can I assign tickets to specific agents?+

Yes. Assign tickets to any team member. Track their workload and resolution times.

HelpDesk and Ticketing Software for SMEs

Why businesses choose DigiSMEHub for helpdesk

Ticket Management

SLA Tracking

Customer Portal

Resolution Analytics

Who is this for?

Feature highlights

An IT support company in Accra

Frequently asked questions

Works great with

CRM

Projects

HR & Workforce

Dashboards

Ready to streamline your business?