Privacy Policy
Last updated: April 29, 2026
1. Introduction
DigiSMEHub ("we", "our", or "us") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
2.1 Account Information
When you create an account, we collect your name, email address, organisation name, and password (stored securely using industry-standard hashing).
2.2 Business Data
Data you enter into the platform — including invoices, customer records, employee details, financial transactions, and other business information — is stored to provide the services you requested.
2.3 Usage Data
We automatically collect certain information when you access our platform, including IP address, browser type, device information, pages visited, and timestamps. This data helps us improve our services.
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our platform and services
- Process your transactions and manage your account
- Send you service-related notifications and updates
- Respond to your inquiries and provide customer support
- Monitor and analyse usage patterns to improve user experience
- Ensure the security and integrity of our platform
4. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third-party services that assist us in operating our platform (e.g., hosting, analytics), bound by confidentiality obligations
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission
5. Data Security
We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS/SSL), secure password hashing, role-based access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing activities
- Export your data in a portable format
8. Cookies
We use essential cookies to maintain your session and preferences (such as language and theme settings). We do not use third-party advertising cookies.
9. Children's Privacy
Our platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through the platform or at the email address associated with your account.